All parcels are shipped in standard, plain, unbranded outer boxes. Absolutely no brand names, logos, or product-related keywords will appear on the packaging or the shipping label (the description column on the label will only display your address). Even if picked up by family, friends, colleagues, or couriers, the contents remain completely undetectable, ensuring your private space remains undisturbed.
frequently asked questions
Will My order be Discreetly Packaged and Handled confidentially?
We deeply understand the importance of privacy.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 7–10 business days, depending on your location. You'll receive a tracking number as soon as your order ships.
How will it show on my credit card statement?
Your bank card or PayPal statements will absolutely not display any sensitive keywords. All transaction details will appear under a neutral, compliant abbreviation of our parent company (e.g.,HK JIAORUN), keeping every purchase safely hidden and anonymous.
What if the size doesn't fit?
Before purchasing, we recommend referring to our Precise Measurement Guide on the product page or contacting our customer service for one-on-one sizing advice.
If you find the size inappropriate upon receipt, we provide a flexible exchange service within a limited timeframe, provided that the product has not been worn/used, does not affect secondary sales, and none of the original protective packaging or outer shells have been disassembled/removed. Additionally, many of our styles support micro-adjustments or come with interchangeable adjustment rings to help you find the perfect fit.
What if Ihave a metal allergy?
We insist on using high-specification, high-purity materials such as medical-grade 316L stainless steel and titanium alloys, featuring meticulously polished surfaces that fully comply with product standards. If you belong to the rare percentage of ultra-sensitive individuals and experience discomfort after trying it on, please stop using it immediately and contact us. We will recommend none skin-friendly silicone or genuine leather options, or assist you with follow-up arrangements.
About App Control Chastity Cages, Will it get stuck? What if it won't open?
Our product R&D strictly adheres to ergonomic and safety standards. All locks and core transmission components have successfully passed tens of thousands of high-intensity opening and closing tests to ensure seamless and smooth operation without jamming.
For electronic and smart models, we strictly implement the “Physical Safety First" standard to ensure a manual override is always available.
Safety is, and always will be, our primary bottom line.
How can I contact customer support?
Our support team is here to help! Simply email us or use the contact form on our website. We typically respond within 24 hours on business days and are happy to assist with orders, returns, or product recommendations.
If our online customer service is offline, you can also email us at jessie@lockink.net with the specific issues you are encountering or any questions you have about our products.